Privacy Policy

    Big Festa & Co respects the privacy of its customers and visitors and is committed to protecting the personal data collected through its websites.

    This policy complies with the European Union General Data Protection Regulation (GDPR).

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    1. Who we are

    Big Festa & Co
    Chaussée d’Alsemberg 35 / 42
    1060 Brussels – Belgium
    📧 [email protected]
    Pâtisserie: +32 477 845 205
    Decoration: +32 467 696 373

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    2. What data we collect

    We may collect personal data when the user:

    • makes a purchase in the online shop
    • creates an account
    • contacts us by form, phone or WhatsApp
    • requests a quote or information

    This data may include:

    • name
    • e-mail address
    • phone number
    • delivery or billing address
    • information needed to process orders

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    3. How we use the data

    We use the data to:

    • process orders and payments
    • arrange deliveries or pick-ups
    • provide customer service
    • answer questions and requests
    • send an e-mail reminder when an order was started but not completed (abandoned cart)
    • improve our services
    • meet our legal and tax obligations

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    4. Legal basis (GDPR)

    Data is processed on the basis of:

    • performance of a contract (purchases and services)
    • the user’s consent
    • compliance with legal obligations
    • legitimate interest (improving our service and customer care)

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    5. Data sharing

    Your data may be shared with:

    • payment providers (Mollie)
    • delivery services
    • technical tools used on the website (hosting, e-mail delivery)
    • Google, for advertising measurement, only if you accept it in the cookie banner

    Always only as far as needed to provide the service.

    Big Festa does not sell personal data.

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    6. Storage and security

    We take technical and organisational measures to protect data against:

    • unauthorised access
    • loss
    • misuse

    Data is kept only for as long as needed for its legal and operational purposes.

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    7. Cookies

    We use cookies for:

    • running the website
    • the shopping cart
    • advertising measurement, with your consent

    For more details, see our Cookie Policy (EU).

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    8. Your rights

    Under the GDPR, you have the right to:

    • access your data
    • have it corrected
    • request its deletion
    • request its portability
    • withdraw your consent

    To exercise your rights, please contact us. You can also lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

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    9. Contact

    📧 [email protected]
    Pâtisserie: +32 477 845 205
    Decoration: +32 467 696 373

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    10. Updates

    This policy may be updated from time to time to reflect legal changes or improvements to the website.