Big Festa & Co follows European regulations to ensure transparency.

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1. Right of withdrawal

Customers have 14 days to return products purchased online.

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2. Conditions

Products must be:
• unused
• in perfect condition
• in original packaging

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3. Non-returnable items

• personalized products
• inflated balloons
• custom decorations
• opened or used items
• hygiene-sensitive products

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4. Defective or incorrect items

We will provide:
• replacement
• refund
• or solution

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5. Refund

Refunds are made via the original payment method.

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6. Costs

• standard return → customer
• error/defect → Big Festa

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7. Contact

[email protected]
+32 478 16 89 33